21+ Verified → proceed
The credential proves the holder is 21 or older. Continue with the transaction or entry as normal.
Documentation
Guidance for the three people who touch this.
A staff member at the checkpoint, an installer on site, and an administrator in the portal. Detailed runbooks and the full documentation package are issued with a pilot; this page is the public shape of them.
01 · Operator guidance
What staff need to know, in full.
This is genuinely the whole training. If it took longer than this, it would not survive a Friday night.
Under 21 → refuse per your policy
The credential answers that the holder is not 21 or older. Follow your venue’s refusal procedure; the verifier does not tell you what that is.
Unable to verify → manual fallback
The check could not complete trustworthily. Use your existing manual age check. This is not a soft pass and must never be treated as one.
Three things staff should also know
The patron keeps their phone throughout — never take it. The result clears itself, so there is nothing to close and no history to scroll. And a patron without a mobile ID is not a problem: your normal procedure covers them, exactly as it does today.
02 · Deployment guidance
What an installer works through on site.
Before the visit
Device records created in the portal and bound to the correct location. Single-use activation codes issued. The signed release staged through your established device-management workflow.
On site
Confirm the checkpoint posture and a charging position. Install, activate with the single-use code, and confirm configuration has been retrieved.
Before leaving
Confirm the device appears in Fleet Health with a first heartbeat, then verify a real credential at the real counter. A device that is merely online is not a finished install.
Handover
Walk the shift lead through the three outcomes and the fallback, and confirm the written fallback procedure is where staff can find it.
03 · Administrator guidance
What you manage from the portal.
Full runbooks come with a pilot.
Site profiles, installer procedures, and staff quick-reference material are issued as part of deployment support.